Following correspondence with the Sickle Cell Society helpline service, you will be provided with details for our optional online feedback survey. This survey can also be found on our website, under the Helpline Service section.
The survey will ask you a few simple questions regarding your experience with the helpline service. The information used in the survey is anonymous. The data collected is to measure progress and impact, and ensure we continuously improve the helpline service.
The views of our helpline service users are very important to us and we take any negative feedback seriously. If you are unhappy with any aspect of a call or email correspondence, we would like to hear from you and appreciate the opportunity this gives us to learn and improve the service we are offering.
Helpline service users can:
If a helpline service user wishes to make a formal complaint in writing instead of, or in addition to, making a complaint by telephone: