Here at the Sickle Cell Society, we believe it is important that we create a safe space for you to feel able to share your experiences and feelings with us, without fearing that this information will be shared outside of the service. Fostering an open, trusting and respectful relationship will enable us to identify your needs and provide you with the appropriate support. It is for these reasons that the information you share with us via email and telephone remains confidential. Occasionally, we may share details with another member of the Sickle Cell Society team, if for example, your enquiry relates to another department.
What does confidentiality mean for the helpline service?
Limits to confidentiality
There are some exceptional circumstances where we may break confidentiality; usually due to a legal obligation, or to ensure your safety, or the safety of others. These are:
If you have any further questions regarding confidentiality at the Sickle Cell Society, please do not hesitate to ask a member of the helpline team on 0208 963 7794.